Terms & Conditions - IGNOU Study Store

Effective Date: June 1, 2026 | Last Updated: June 2026 | IGNOU Study Store, Hajipur, Bihar

📌 Introduction

IGNOU Study Store ("we," "our," or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, place an order, or contact us via WhatsApp or email. By using our services, you agree to the practices described in this policy.

📋 Information We Collect

We collect only the information necessary to deliver our services effectively:

Personal Details: Full name, mobile number, email address, and delivery address (for physical orders)
Academic Details: IGNOU Enrollment Number, Programme Name, Course Code(s), and Regional Centre — required to prepare accurate assignments, projects, and other materials
Payment Information: UPI Transaction ID or payment confirmation reference (we do not collect or store bank account details, PINs, or OTPs)
Communication Data: WhatsApp messages and emails exchanged for order placement and support
Technical Data: Browser type, device type, and IP address — collected automatically for website analytics

🎯 How We Use Your Information

To process and fulfill your orders (PDF delivery via WhatsApp/email or physical dispatch via courier/post)
To prepare personalized academic materials specific to your programme and enrollment
To communicate order status, tracking updates, and delivery confirmations
To provide academic support related to assignments, projects, re-registration, and exam preparation
To send important updates regarding IGNOU sessions, deadlines, or new services
To resolve disputes, complaints, or service-related queries

✅ We do not sell, rent, or share your personal information with any third party for marketing or commercial purposes. Your data is used solely for service delivery and communication related to your order.

🔐 Data Security

We take reasonable precautions to protect your information. Payments are accepted only via UPI or Cash on Delivery — we never ask for bank login credentials, card details, or OTPs. WhatsApp communications are end-to-end encrypted. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

⚠️ We will never ask for your bank PIN, OTP, or password under any circumstances. If someone claims to be from IGNOU Study Store and asks for such details, please do not comply and report it to us immediately.

📱 WhatsApp & Communication Channels

When you contact us via WhatsApp, join our group, or subscribe to our channel, your mobile number becomes accessible to us. We use this strictly to send order-related updates, IGNOU session notifications, and study material information. You may opt out of broadcast messages at any time by informing us directly — we will remove you promptly.

✏️ Your Rights

Right to access the personal information we hold about you
Right to request correction of inaccurate information
Right to request deletion of your data after order completion
Right to opt out of promotional communications at any time

To exercise any of these rights, please contact us via WhatsApp or email.

🔄 Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via WhatsApp or email. Continued use of our services after any update constitutes acceptance of the revised policy.

Privacy Inquiries

Email: support@ignoustudystore.com
WhatsApp: +91 7541886112
Address: Ambedkar Nagar, R.N. College Road, Hajipur, Bihar